Refund policy

RETURN & REFUND POLICY
Last updated: October 2026

At Sena, we want you to feel confident trying our products.

90 Day Money Back Guarantee
Sena purchases are covered by our 90 Day Money Back Guarantee.
If your Sena purchase is not right for you, contact us within 90 days of receiving your order to request a refund.
Please email us at synthia@senalingerie.com with your order number and the email address used for your purchase.

Return Conditions
For hygiene reasons, items must be returned unworn, unwashed and in their original condition, with tags and hygiene liners intact.
Our team will confirm the return instructions with you before you send any item back.

Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at synthia@senalingerie.com.
Please include your order number and photos of the product where possible so our team can resolve the issue quickly.
Depending on the circumstances, we may provide a replacement, refund or another appropriate solution.

Refund Processing
Approved refunds will be returned to the original payment method used for the order.
Once your refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.

Australian Consumer Law
Our 90 Day Money Back Guarantee is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded.