Terms of sale

TERMS OF SALE
Last updated: October 2026

These Terms of Sale apply to all purchases made through senalingerie.com.
By placing an order with Sena, you agree to these Terms of Sale.

Orders
All orders are subject to availability and acceptance by Sena.
You must provide accurate and complete information when placing an order, including your name, contact details, billing information and delivery address.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors or product unavailability.
If we cancel an order after payment has been received, the relevant amount will be refunded.

Prices
All prices displayed on our Australian store are shown in Australian dollars unless otherwise stated.
Prices may change from time to time.
The price charged will be the price displayed at checkout when your order is placed.

Payment
Payment must be successfully completed before your order is processed.
Available payment methods will be displayed at checkout.
Payments may be processed by third party payment providers.

Promotions and Discounts
Promotions and discount codes may be subject to specific conditions and availability.
Unless otherwise stated, promotional offers cannot be combined.
Sena may change or end a promotion where permitted by law.

Product Information
We make reasonable efforts to ensure that product descriptions, images and information on our website are accurate.
Minor differences in colour, packaging, appearance or presentation may occur.
Always follow the care instructions provided with your product.

Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Delivery times are estimates only and may vary depending on your location, carrier delays, public holidays and circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address.

Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Sena purchases are covered by our 90 Day Money Back Guarantee, subject to the conditions stated in that policy.

Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty or incorrect, please contact our customer support team as soon as possible at synthia@senalingerie.com.
We may ask for your order number and photographs of the product to help us resolve the issue.

Australian Consumer Law
Our policies and guarantees are provided in addition to your rights under the Australian Consumer Law.
Nothing in these Terms of Sale excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded.

Product Use
Sena products are designed for everyday comfort and wear.
Fit and feel can vary from person to person, so we recommend checking our size guide before ordering.
To keep your product in the best condition, please follow the care instructions provided.
Individual experiences may vary.

Limitation of Liability
To the maximum extent permitted by law, Sena will not be responsible for indirect or unforeseeable losses arising from your purchase or use of our products.
Nothing in these Terms limits any liability where doing so would be unlawful.

Changes to These Terms
We may update these Terms of Sale from time to time.
The latest version will always be available on our website.

Contact
For any question about your order, please contact us at synthia@senalingerie.com.