Shipping policy

SHIPPING POLICY
Last updated: October 2026

Sena currently ships within Australia.

Shipping Cost
We offer free standard shipping Australia-wide on all orders of $50 AUD or more.
For orders under $50 AUD, a flat standard shipping fee of $4.99 AUD applies.
The applicable shipping cost will always be clearly displayed at checkout before payment.

Order Processing
Orders are processed as quickly as possible after payment has been confirmed.
Processing times may be affected by weekends, public holidays, high order volumes or circumstances outside our reasonable control.

Estimated Delivery
Most orders are expected to arrive within approximately 5 to 7 business days.
Delivery times are estimates only and may vary depending on your location, the carrier, public holidays and other circumstances outside our reasonable control.

Order Tracking
Where tracking is available, tracking information will be sent to the email address provided with your order.
Please allow some time for tracking information to update after your order has been dispatched.

Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your shipping details, please contact us as soon as possible at synthia@senalingerie.com.
We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

Lost or Delayed Orders
If your parcel appears significantly delayed or your tracking has not updated for an extended period, please contact us at synthia@senalingerie.com with your order number.
We will work with the relevant carrier where appropriate to help resolve the issue.

Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible at synthia@senalingerie.com.
Please include your order number and photos of the parcel and product where possible so we can assist you quickly.

Delivery Issues
Sena is not responsible for delays caused by events outside our reasonable control.
Where an order is returned to us due to incorrect delivery details, refusal of delivery or failure to collect the parcel, additional shipping costs may apply before the order can be resent.